Customer Center and Support

Rich11 support is ready to help in a variety of situations. If you encounter difficulties on the platform, can’t get your winnings or have questions about bonuses – the experts are always on call. Contact support if:

• Can’t log in to your account or forgot your password;
• There are problems with deposit or withdrawal of funds;
• Bonus is not credited or it is impossible to activate it;
• The game froze, failed to load or crashed;
• Difficulties with the verification process;
• Need help with Rich11 App;
• Need clarification on the terms and conditions of a promotion or tournament;
• There are questions about betting rules and many others.

The Rich11 platform offers several convenient ways to contact the support center. All methods are available 24/7 and are suitable for urgent requests as well as for documentation or account inquiries. Available to you are:

• Online chat on the Rich11 website or app
  The fastest way to get in touch. Available 24/7 directly from the homepage. Response comes within 1-3 minutes;
• Email: support@rich11.com
  Suitable for more complex requests involving documents, verification or technical glitches. Here you can attach the photos you need for your request. The response is usually within 24 hours;
• Telegram: @Rich11Help.
  A convenient way to ask questions directly via Telegram. You can also receive news and notifications here.